Refund and Returns Policy

Website: TRUAROGYA.COM

At TRU AROGYA, we are committed to ensuring customer satisfaction. This Return & Refund Policy outlines the conditions under which returns, replacements, and refunds are processed.

1. Eligibility for Returns

You may request a return or replacement if:

  • You received a damaged, defective, or incorrect product
  • The product is expired at the time of delivery
  • The item is missing from the order

Return Request Window

  • Requests must be raised within 48 hours of delivery

2. Non-Returnable Items

Due to hygiene and safety reasons, the following items are not eligible for return:

  • Opened or used health, wellness, or personal care products
  • Consumable products (unless damaged/defective)
  • Products without original packaging, labels, or invoice
  • Items marked as non-returnable or final sale

3. Return Process

To initiate a return:

  • Email us at sales@truarogya.com or contact support
  • Provide:
    • Order ID
    • Product details
    • Reason for return
    • Images/videos (mandatory for damaged/incorrect items)

Approval

  • Our team will review your request within 2–3 business days
  • If approved, we will arrange a pickup or guide you on self-shipping

4. Replacement Policy

  • Eligible items will be replaced at no extra cost
  • Replacement is subject to product availability
  • If replacement is not available, a refund will be issued

5. Refund Policy

Prepaid Orders

  • Refund will be credited to the original payment method
  • Processing time: 5–7 business days after approval

Cash on Delivery (COD) Orders

  • Refund will be processed via:
    • Bank transfer (customer must provide details), or
    • Store credit / wallet (if applicable)
  • Processing time: 5–10 business days

6. Return Shipping Charges

  • Free return pickup for damaged, defective, or incorrect items
  • For other approved returns (if any), shipping charges may apply

7. Failed Pickup Attempts

  • Our courier partner will attempt pickup 2–3 times
  • If unsuccessful, the return request may be cancelled

8. Refund Conditions

Refunds will only be processed if:

  • The returned product passes quality inspection
  • The product is unused and in original packaging

9. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account or payment provider
  • Contact your bank/payment gateway
  • If still unresolved, contact us

10. Cancellation vs Return

  • Orders cancelled before dispatch are fully refundable (see Cancellation Policy)
  • Orders cancelled after delivery will be treated under this policy

11. Policy Updates

TRU AROGYA reserves the right to modify this policy at any time without prior notice.

12. Contact Us

For returns and refunds:

Working Hours: 10 AM To 7 PM (Monday to Saturday)

Email: Sales@truarogya.com

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